Call Center Today has a truly simple technology platform that every inside sales and customer service group should utilize. It allows call recording of inside sales and customer service team members. Both outbound and inbound calls are recorded and easily stored so your supervision can listen to the calls, and grade the performance and skills of your team. In turn, your team can hear their calls, too, and learn how to improve their presentation.
The value of call recording extends far beyond grading the skills of your team. The best part of listening to your inbound and outbound calls is to hear the customers/leads. They tell you how well your marketing works; they tell you what they like or dislike about your offer; they give you the key objections; and they ask you the key questions. Who needs to guess how your marketing works; and what people feel about the offer? Who needs to guess what the key objections and questions are from customers and leads? Instead, just listen.
Every sales and service team that uses the phone should have a simple and inexpensive call recording platform. Call Center Today has that very platform. And, outside sales professionals should use the platform as well. It allows their manager to listen to calls and coach for skill improvement. Call recording and coaching and call analysis is not just for call centers anymore. Now, outside team members have their calls recorded, too.
With the Call Center Today system, you can record calls from your “work from home” team as well as from your team members in the office. Anybody can set up the recording platform. It involves no technology other than a telephone. There is no software or hardware required. No computer, nothing to download. Just a simple phone. That is all you need to record every outbound and inbound call that comes to your contact center or field team members.
To learn more about the recording platform that is revolutionizing how sales and service performance is managed please email Dan Coen at DCoen@CallCenterToday.com. We can take you through a demo; and show you how easy it is to set-up and use. In less than 10 minutes your team members can be recording their calls.
